Quality & Engagement Supervisor - Crisis Services

About the job

Frontier Behavioral Health, a non-profit behavioral health provider in Spokane County, is hiring a full-time Quality & Engagement Supervisor for its CORE crisis services in Spokane Valley, with a sign-on bonus. The supervisor leads the staff behind 988 training, quality improvement, data and community outreach within the department that runs 988, the Regional Crisis Line and the Mobile Dispatch Unit.

Frontier Behavioral Health has served Spokane for more than 100 years, offering outpatient, inpatient, outreach and crisis services and partnering with schools and law enforcement.

What you'll do

• Supervise, coach and evaluate the 988 DEIB coordinator, community liaison and trainer, contact hub trainers and the QI and data specialist
• Build, run and evaluate a 988 training program covering crisis intervention, suicide risk assessment, de-escalation, safety planning and culturally responsive engagement
• Oversee onboarding, ongoing training, competency checks and training records, and fix gaps with added training
• Plan and evaluate 988 community outreach and events with the marketing specialist, and lead DEIB efforts that widen access to 988
• Oversee collection, analysis and reporting of 988 performance and quality data, and lead continuous quality improvement (CQI) projects with clear action plans
• Prepare for accreditation reviews and audits, and report results, trends and risks to the director
• Build working relationships with community organizations and system partners

What you need

• A master's degree in the behavioral health sciences
• Two years of post-master's experience in clinical work and coordinating treatment services
• Crisis intervention experience, including risk assessments
• At hire, a submitted application for a DOH credential (LAAC, LMHCA, LICSWA or LMFTA) that must be active within 6 months, unless you already hold a preferred license
• Skill with Microsoft Office and systems for documentation, data and reporting
• Ability to analyze data and performance trends to guide quality improvement
• Ability to lift 10 - 20 pounds and travel outside the office when needed

Preferred

• Supervisory experience
• An active Washington DOH license such as LMHC, LICSW or LMFT (licensed hires hold the Supervisor II title)
• Experience working on a crisis line

Schedule

• Full-time, mostly office work
• Some positions qualify for a compressed workweek

Benefits

• A sign-on bonus
• As much as 26 days of PTO in your first year, plus 9 paid federal holidays
• Extended sick leave and paid sick and safe time
• Medical, dental and vision coverage and flexible spending accounts
• A 403b plan with a 3% employer contribution and an added 3% employer match
• Company-paid life insurance starting the first of the month after 6 months
• Free licensure supervision for those working toward clinical licensure, and reimbursement of required license or certification application fees
• Federal and state loan forgiveness for qualifying programs
• A free employee assistance program and staff discounts at FBH partners