Crisis Triage Specialist - MRRT Mobile Dispatch Unit - Monday-Friday 11PM-7:30AM

About the job

Frontier Behavioral Health in Spokane Valley is hiring a full-time crisis triage specialist for night shift on its Mobile Dispatch Unit. The unit takes calls about people of any age, and their families, who are in a behavioral health crisis, assesses risk by phone and sends out the Mobile Rapid Response Crisis Team (MRRCT) or a Designated Crisis Responder when needed.

Frontier Behavioral Health is a Spokane nonprofit offering evidence-based outpatient, inpatient, crisis and community outreach services for adults, youth and seniors, including partnerships with schools and law enforcement.

What you'll do

• Answer calls from people in crisis and from third-party referral sources, providing crisis intervention and community stabilization by phone
• Assess callers for suicide or homicide risk and decide who needs an immediate response, including referral to law enforcement, a DCR or active rescue
• Handle several calls at once while staying professional and engaging
• Work with clients and their support systems on first stabilization and safety plans until MRRCT staff arrive
• Send MRRCT staff out promptly, following the response criteria set for rural, suburban and urban areas
• Connect callers with community resources and gather details during warm transfers so callers do not have to repeat themselves
• Keep thorough, timely and confidential records
• Take on added assignments such as quality improvement teams, committees, mentoring or training

What you need

• A bachelor's degree in behavioral health or a related field
• Within 30 days of hire, submit for the Counselor Agency Affiliated - Registered credential
• Empathy and strong engagement skills, staying calm and clear headed in escalated situations
• Knowledge of mental health and substance use disorders, community resources and best practices for mobile crisis teams and Designated Crisis Responders
• Able to work on your own and use sound judgment
• Able to sit and use a computer for four to eight hours a day and lift 10 to 20 pounds

Preferred

• Two years of experience serving people with behavioral health needs
• Experience with crisis intervention, including risk assessments

Schedule

• Night shift, full-time
• Monday to Friday, 11PM-7:30AM, with an added shift differential
• On site, mostly in an office setting, with occasional travel

Benefits

• Paid time off that builds from the first year, plus paid federal holidays
• Sick leave, including paid sick and safe time and an extended sick leave option
• Medical, dental and vision coverage and flexible spending accounts
• A 403b retirement plan with a standard employer contribution and an added employer match
• Company-paid life insurance after six months
• A signing bonus
• Free supervision toward clinical licensure and reimbursement of the required license or certification application fee
• Access to federal and state loan forgiveness for qualifying programs
• A free employee assistance program and staff discounts with local partners