Crisis Triage Specialist - MRRT Mobile Dispatch Unit - Monday-Friday 3PM-11:30PM

About the job

Frontier Behavioral Health, a nonprofit in Spokane, is hiring a full-time crisis triage specialist for its Mobile Dispatch Unit in Spokane Valley. The specialist answers calls from people in a mental health or substance use crisis, assesses risk by phone and sends mobile crisis teams where they are needed.

Frontier Behavioral Health has served Spokane for more than 100 years with outpatient, inpatient, outreach and crisis services for adults, youth and seniors.

What you'll do

• Give telephone triage and crisis intervention to callers and to third parties calling for someone in crisis
• Complete risk assessments for suicide and homicide and refer to law enforcement or a Designated Crisis Responder when an immediate response is needed
• Build initial stabilization and safety plans with callers and their supports until a mobile crisis team arrives
• Dispatch Mobile Rapid Response Crisis Team staff to urban, suburban and rural locations based on response criteria
• Handle several calls at once calmly and professionally
• Connect callers with community resources
• Keep complete, timely and confidential records
• Take part in quality improvement teams, committees, mentoring or training when asked

What you need

• A bachelor's degree in behavioral health or a related field
• Within 30 days of hire, apply to the WA State Department of Health for the Counselor Agency Affiliated - Registered credential
• Ability to stay calm and clear-headed during escalated situations
• Knowledge of working with people who have mental health or substance use disorders
• Ability to work on your own and make sound decisions
• Office work with sitting and computer use for four to eight hours a day, and lifting of 10 to 20 pounds

Preferred

• Two years of experience serving people with behavioral health needs
• Experience in crisis intervention, including risk assessments

Schedule

• Monday through Friday, 3PM to 11:30PM, evening shift
• Full-time, on site
• This shift earns a shift differential

Benefits

• A signing bonus
• Up to 26 days of paid time off in the first year plus 9 paid federal holidays
• Paid sick and safe time, plus extended sick leave
• Medical, dental and vision coverage and flexible spending accounts
• A 403b plan with a 3% employer contribution plus a 3% employer match
• Company-paid life insurance after 6 months
• Free licensure supervision, loan forgiveness for qualifying programs and reimbursement of the required credential application fee
• A free employee assistance program and staff discounts