Program Adminstrator II - Crisis Response

About the job

Frontier Behavioral Health in Spokane Valley is hiring a full-time program administrator (level II) for its crisis response programs. Working alongside the Program Director, this leader gives clinical and operational direction to the assigned crisis programs, supports supervisors and staff, and oversees staffing, training, quality, compliance and program results.

Frontier Behavioral Health is a non-profit that has served Spokane for more than 100 years, offering evidence-based, trauma-informed treatment to adults, youth and seniors. Its services include outpatient, inpatient, community outreach and crisis care, along with partnerships with schools and law enforcement.

What you'll do

• Take part in program planning, oversee all assigned programs and work with the program director on process and program improvements
• Supervise the supervisors who provide clinical supervision, and build leadership capacity through coaching, mentoring and succession planning
• Handle employee performance concerns promptly with HR support, complete performance reviews on time and monitor productivity, training, documentation and timekeeping
• Provide case consultation and case review, and give clinical and operational leadership for crisis response services
• Make sure staffing patterns cover workflow needs and that program supervisors support, train and document their work with staff
• Monitor compliance with FBH policies and contractual and regulatory requirements, tracking required objectives and metrics
• Build working relationships with internal departments and outside system partners across the crisis continuum
• Address complaints, investigate concerns, help staff resolve conflict and escalate high-risk situations to the Director
• Provide consultation and training to the community, and join peer review, staffing and administrative meetings
• Step in outside regular business hours when business-critical situations need prompt attention

What you need

• Master's degree in behavioral health sciences
• Active license from the Washington State Department of Health
• Five years of post-master's experience providing direct behavioral health treatment to children, youth, families or adults with serious emotional or mental health needs or co-occurring mental health and substance use conditions
• Experience with crisis intervention, including risk assessments
• Two years of experience supervising employees
• An unrestricted, valid driver's license, a passed motor vehicle screening and driving test, active car insurance and willingness to drive your own vehicle for work
• Computer literacy, including experience with Microsoft operating systems
• Knowledge of Washington State behavioral health and crisis response rules, the Involuntary Treatment Act, and best practices for co-responders
• Ability to develop, implement, evaluate and modify programs and to give community presentations
• Ability to travel frequently between locations, walk several city blocks over varied terrain, use stairs, get in and out of vehicles often and lift 10 to 20 pounds

Preferred

• Designated Crisis Responder in Washington State with experience implementing the Involuntary Treatment Act
• Co-response experience with law enforcement, fire, EMTs or other first responders
• Experience with electronic health records and reporting

Schedule

• Full-time, salaried (exempt) position
• Work happens in the office and out in the community, with frequent travel between locations
• Some leadership support outside regular business hours when critical situations arise

Benefits

• Paid time off that accrues to as many as 26 days in the first year, plus 9 paid federal holidays
• Paid Sick and Safe Time as well as extended sick leave
• A compressed workweek option for some positions, which can add up to 26 more days off a year
• Medical, dental and vision coverage, plus flexible spending accounts
• A 403b retirement plan with a standard 3% employer contribution and an additional 3% employer match
• Company-paid life insurance starting the first of the month after 6 months on the job
• A signing bonus
• Free licensure supervision for staff working toward a clinical license
• Access to federal and state loan forgiveness programs for qualifying programs
• Reimbursement of the license or certification application fee the position requires
• A free Employee Assistance Program and staff discounts with FBH partners around Spokane