Crisis Triage Specialist - RCL/988 Lines - SATURDAY & SUNDAY 7AM-7:30PM

About the job

Frontier Behavioral Health is hiring a part-time Crisis Triage Specialist for its Regional Crisis Line and 988 lines, a 24/7 behavioral health crisis hotline covering a six-county region. The specialist answers calls from youth, adults and families in crisis, assesses risk by phone and connects callers with resources, mobile crisis staff or Designated Crisis Responders.

Frontier Behavioral Health is a nonprofit that has served Spokane for more than 100 years, offering evidence-based, trauma-informed treatment to adults, youth and seniors. The American Association of Suicidology accredits the crisis line, which is also part of the 988 National Suicide Prevention Line network.

What you'll do

• Triage calls from people asking for help and from third parties referring someone in crisis, arranging crisis and community stabilization services
• Assess callers for risk of suicide or homicide and decide when an immediate response is needed, which can mean referring to law enforcement, mobile crisis teams, a DCR or active rescue
• Handle several calls at once while staying professional and engaging
• Work with clients and their support systems on stabilization and safety plans, and document them thoroughly
• Help develop less restrictive alternatives to hospitalization when appropriate, or help arrange inpatient treatment
• Make follow-up calls for clinical staff and, on the 988 line, post-crisis calls that help callers connect with the services they were referred to
• Keep client records timely and confidential and follow crisis line best practices, accreditation standards and contract requirements
• Take on extra assignments when asked, such as quality improvement teams, committees, mentoring or training

What you need

• A bachelor's degree in a behavioral health related field; applicants without one will not be considered
• Within 30 days of hire, apply to the Washington State Department of Health for a Counselor Agency Affiliated - Registered (CAAR) credential
• Knowledge of the state rules and laws that govern crisis services
• Knowledge of community resources and of working with people with mental health or substance use disorders
• Able to stay calm and clear headed in escalated situations, think critically, make decisions and work on your own
• Able to sit and use a computer for four to eight hours a day and lift 10 to 20 pounds; some work may happen outside the office and involve travel

Preferred

• Two years of experience serving people with behavioral health needs
• Experience in crisis intervention, including risk assessments

Schedule

• Part-time day shift, Saturday and Sunday, 7AM to 7:30PM
• This shift earns a shift differential on top of base pay
• Remote work may be allowed after in-person training and once core skills have been shown

Benefits

• Benefits apply to positions of at least half-time (FTE), and some vary by FTE
• Paid time off that builds to as much as 26 days in the first year, plus 9 paid federal holidays
• Extended sick leave and paid sick and safe time
• Medical, dental and vision coverage and flexible spending accounts
• A 403b retirement plan with a standard 3% employer contribution and an additional 3% employer match
• Company-paid life insurance starting the first of the month after 6 months of employment
• A sign-on bonus
• Free supervision toward clinical licensure, help with federal and state loan forgiveness for qualifying programs, and repayment of the application fee for a license or certification the job requires
• A free employee assistance program and staff discounts at partner businesses around Spokane