Crisis Triage Specialist - MRRT Mobile Dispatch Unit - Monday-Friday 7AM-3:30PM

About the job

Frontier Behavioral Health in Spokane Valley is hiring a full-time Crisis Triage Specialist for its Mobile Dispatch Unit, a day-shift, on-site role. The unit offers telephone triage and assessment to youth, adults and families going through a behavioral health crisis and sends out mobile crisis teams when needed.

Frontier Behavioral Health is a non-profit that has served Spokane for more than 100 years, offering evidence-based, trauma-informed treatment to adults, youth and seniors. Its services include outpatient, inpatient, community outreach and crisis care, along with partnerships with schools and law enforcement.

What you'll do

• Answer crisis calls from individuals or third-party referral sources and provide telephone triage, crisis intervention and stabilization support
• Complete risk assessments for suicide and homicide and decide who needs an immediate response, including referrals to Law Enforcement, a Designated Crisis Responder or Active Rescue
• Dispatch Mobile Rapid Response Crisis Team (MRRCT) staff promptly, following response criteria for urban, suburban and rural locations
• Work with clients and their supports on initial stabilization and safety plans until a team can arrive, and document them thoroughly
• Handle several calls at once while staying professional and engaging
• Connect callers with community resources that meet their needs
• Keep client records and other documentation timely and confidential
• Take on added assignments such as quality improvement teams, committees, mentoring or training

What you need

• Bachelor's degree in behavioral health or a related field
• Within 30 days of hire, apply for the Counselor Agency Affiliated - Registered credential
• Ability to stay calm and clear headed during escalated situations, with strong engagement, empathy and customer service skills
• Knowledge of working with people who have mental health or substance use disorders, and of the state rules and best practices that apply to MRRCT and Designated Crisis Responders
• Critical thinking, decision-making and problem-solving skills, and the ability to work on your own
• Sitting and computer work for four to eight hours a day, lifting 10 to 20 pounds and occasional travel outside the office

Preferred

• Two years of experience serving people with behavioral health needs
• Experience with crisis intervention, including risk assessments

Schedule

• Day shift, Monday to Friday, 7AM to 3:30PM
• Full-time, on-site

Benefits

• Paid time off that accrues to as many as 26 days in the first year, plus 9 paid federal holidays
• Paid Sick and Safe Time as well as extended sick leave
• A compressed workweek option for some positions, which can add up to 26 more days off a year
• Medical, dental and vision coverage, plus flexible spending accounts
• A 403b retirement plan with a standard 3% employer contribution and an additional 3% employer match
• Company-paid life insurance starting the first of the month after 6 months on the job
• A signing bonus
• Free licensure supervision for staff working toward a clinical license
• Access to federal and state loan forgiveness programs for qualifying programs
• Reimbursement of the license or certification application fee the position requires
• A free Employee Assistance Program and staff discounts with FBH partners around Spokane