Clinical Supervisor-988 Diversion-Mon-Fri 3PM-11:30PM

About the job

Frontier Behavioral Health is hiring a full-time clinical supervisor for 988 Diversion, an evening role on site in the Spokane area. The supervisor oversees and consults with clinical staff on a behavioral health crisis hotline, open 24/7/365, that serves a six-county region, where staff triage and assess crises by phone and refer callers on to mobile crisis staff, Designated Crisis Responders or other resources.

Frontier Behavioral Health is a Spokane nonprofit offering evidence-based, trauma-informed behavioral health treatment for adults, youth and seniors. Its regional crisis line holds accreditation from the American Association of Suicidology, is a National Suicide Prevention Lifeline network provider and is set to join the new 9-8-8 line, so anyone in the Spokane Regional Service Area facing a behavioral health crisis can get suicide prevention and crisis services right away through a three-digit number.

What you'll do

• Supervise and consult with assigned clinical staff on crisis intervention, including interviewing, hiring and training, planning, assigning and directing work, appraising performance, recognizing good work, coaching and corrective action
• Provide direct crisis services when required, help staff with escalated cases, and monitor the quality of their crisis work, including viable safety plans, referrals to services and resources, and 988 follow-up services
• Use monitoring tools to make sure staff meet contract, state and contractor requirements for external monitoring, and help prepare for audits and reviews
• Take part in program planning and evaluation, develop policies, procedures, workflows and job aids, and work with the director and program administrator on program and process improvements
• Help run a schedule that keeps crisis services covered 24/7/365, cover vacant supervisor shifts, and provide supervisory back-up as directed
• Help develop and maintain, with the crisis call center trainer, a quality crisis training program built on best practices for assessing risk and delivering crisis intervention and stabilization to every population
• Consult with and educate other FBH staff and the community, and support communication among staff, clients, families, other agencies and crisis line callers
• Make sure staff complete charting, correspondence, Workday entries and other paperwork fully and on time
• Direct, coordinate and evaluate the team overall, escalate barriers and high-risk situations, and keep the director, program administrator and management team informed

What you need

• A master's degree in the behavioral health sciences
• Two years of post-master's professional experience in clinical work and coordinating treatment services
• Experience with crisis intervention, including risk assessments
• At the time of hire, you must have applied for a DOH credential that meets the state's definition of a Mental Health Professional
• The qualifying credentials are Licensed Marriage and Family Therapist Associate (LMFTA), Licensed Independent Clinical Social Worker Associate (LICSWA), Licensed Mental Health Counselor Associate (LMHCA) or Licensed Agency Affiliated Counselor (LAAC)
• The credential has to be active with DOH within 6 months of your hire date, unless you already meet the preferred licensure
• Able to communicate and engage with people of many cultures, backgrounds, education levels, trauma experiences and socio-economic groups, with sensitivity to cultural differences and to the hardships of socioeconomically disadvantaged people
• Computer literacy, with experience in Microsoft operating systems
• For 988, able to learn and build processes that meet American Association of Suicidology accreditation standards and National Suicide Prevention Lifeline network requirements
• Able to work with community partners who interact with the crisis line or call center hub to standardize and improve processes for shared clients
• Able to work in a fast-paced team, carry out a region-wide program, and manage deadlines and outcome- or metric-based projects
• Office work that may involve sitting and computer use for four to eight hours a day, some work and travel outside the office, and lifting 10 to 20 pounds when required

Preferred

• Supervisory experience
• Experience working on a crisis line
• An active Washington DOH license, such as LMHC, LICSW or LMFT; licensed employees hold the title Supervisor II

Schedule

• Evening shift, Monday through Friday, 3PM to 11:30PM
• Full-time, on site

Benefits

• A shift differential added to base pay for this evening shift
• Paid time off that accrues up to 26 days in the first year, plus 9 paid federal holidays
• Paid sick and safe time, plus extended sick leave
• A compressed workweek option, available for some positions, worth up to 26 extra days off a year
• Medical, dental and vision coverage, and flexible spending accounts
• A 403b retirement plan with a standard 3% employer contribution and an additional 3% employer match
• Company-paid life insurance starting the first of the month after 6 months from your hire date
• A sign-on bonus
• Federal and state loan forgiveness for qualifying programs
• Reimbursement of the license or certification application fee the job requires
• No-cost supervision for staff working toward clinical licensure
• A free employee assistance program and staff discounts with FBH partners around Spokane