Patient Scheduling Specialist (Valley Float)

About the job

CHAS Health is hiring a full-time Patient Scheduling Specialist to float among clinics, based at Valley Clinic in Spokane Valley. The specialist handles patient scheduling and helps coordinate the care team in the clinic in real time.

CHAS Health runs clinics focused on removing barriers to care and offering evidence-based care close to where patients live.

What you'll do

• Serve as a first point of contact for patients, figure out what callers need and give accurate details on services, locations, providers and access
• Book follow-up visits before patients leave and, under the Team-Based Care model, schedule in the exam room when appropriate
• Reach out to reschedule missed visits and manage a patient waitlist
• Book visits that match provider preferences and guidelines, with the correct visit type, length and interpreter needs
• Watch provider schedules for gaps and cancellations and work with onsite staff to fill openings
• Learn clinic workflows, provider templates and scheduling standards
• Explain appointment details and next steps clearly to patients
• Document scheduling activity and patient contacts in the electronic health record
• Support quality improvement work on scheduling and access

What you need

• High school diploma or equivalent
• Attention to detail and knowledge of HIPAA rules
• Strong customer service, compassion for patients and good spoken and written communication
• Able to work well on a team and multitask in a fast-paced setting
• Computer skills
• A valid driver's license and insurance
• Able to move around the clinic for part of the day, use your hands for most of the day, lift up to 10 pounds about half the time and occasionally lift 25 pounds or more

Preferred

• Earlier experience in a clinical setting
• Earlier customer service experience

Schedule

• Full-time
• Travel between clinic sites to cover where needed

Benefits

• An annual milestone bonus for eligible employees
• Health coverage: medical, dental, vision, life and long-term care insurance
• A 401(k) with an employer match of up to 6%
• More than six weeks of PTO each year for full-time employees
• Tuition assistance and student loan repayment
• Childcare reimbursement
• CME and license fee reimbursement