Patient Scheduling Specialist

About the job

CHAS Health is hiring a full-time Patient Scheduling Specialist at its Maple Street Clinic in Spokane. The specialist is a first point of contact for patients and schedules visits while helping the in-clinic care team coordinate in real time.

CHAS Health runs neighborhood clinics with the stated goal of removing barriers to high-quality, evidence-based health care for everyone.

What you'll do

• Answer patient calls, figure out what callers need and share accurate details on services, providers, locations and access options
• Book follow-up visits before patients leave and schedule in the exam room when appropriate under the Team-Based Care model
• Reach out to reschedule missed appointments and manage a patient waitlist
• Schedule visits to match provider preferences and guidelines, with the right visit type, length and interpreter needs
• Watch provider schedules for gaps and cancellations and work with the onsite care team to fill openings
• Learn clinic workflows, provider templates and scheduling standards
• Explain appointment details and next steps clearly to patients
• Record scheduling activity and patient communication in the electronic health record, and support scheduling quality improvement work

What you need

• High school diploma or equivalent
• Attention to detail, knowledge of HIPAA regulations and strong customer service skills
• Strong oral and written communication, compassion for patients and the ability to work on a team
• Ability to multitask in a fast-paced setting and anticipate needs
• Computer skills
• A valid driver's license and insurance
• Ability to move around the facility, sit or stand at a workstation, lift up to 10 pounds about half the time and occasionally lift 25 pounds or more
• Ability to travel between clinic sites for coverage

Preferred

• Prior experience in a clinical setting (strongly preferred)
• Prior customer service experience (strongly preferred)

Schedule

• Full-time
• May travel between clinic sites to cover needs

Benefits

• An annual milestone bonus for each year worked, for eligible employees
• Medical, dental, vision and life insurance, plus long-term care coverage
• A 401(k) with up to a 6% employer match
• More than six weeks of paid time off a year for full-time employees
• Tuition assistance and student loan repayment
• Childcare reimbursement
• CME and license fee reimbursement