Patient Resources Specialist

About the job

CHAS Health is hiring a full-time patient resources specialist in Spokane, as part of CHAS Health Administration, where the specialist will handle administrative work for the Patient Resources team and the Revenue Cycle team so that documents and reports are processed efficiently.

CHAS Health says everyone has a right to high-quality health care and aims to remove barriers by offering evidence-based care close to where patients live. It runs multiple clinics and locations and is expanding.

What you'll do

• Process and keep records for the Sliding Fee Discount Program under the retention policies
• Support the billing department by printing claims and statements as needed and handling incoming mail and faxes
• Review and work reports to protect the sliding fee program and capture patient insurance information accurately
• Use the Patient Resources Coordinator schedule template in the electronic medical record (EMR)
• Help with managed care plan and provider selection, including sending change requests by fax or other means and scanning and storing the related documents
• Handle some Patient Resources Coordinator tasks, such as giving patients estimates for dental treatment plans

What you need

• High school diploma or equivalent
• Skill with computers and standard office software
• Strong spoken and written communication
• Excellent customer service, organization and time management
• Ability to juggle several tasks in a fast-paced setting and help keep the workplace safe and respectful
• Able to sit, talk and hear for most of the day and use your hands for most of the day
• Able to lift or move up to 10 pounds regularly and up to 25 pounds now and then

Preferred

• Experience in a health care or customer service setting
• Experience with medical insurance or billing
• Experience working directly with patients or customers
• Experience with electronic medical records

Schedule

• Full-time

Benefits

• An annual milestone bonus for eligible employees based on years worked
• Medical, dental, vision and life insurance, plus long-term care coverage
• A 401(k) with an employer match of up to 6%
• More than six weeks of PTO a year for full-time employees
• Tuition assistance and student loan repayment
• Annual childcare reimbursement
• CME and license fee reimbursement
• Benefits depend on eligibility