Front Office

About the job

CHAS Health in Spokane is hiring a full-time front office worker at its Family Dental location. The role covers reception, scheduling and general administrative support so patients are checked in accurately and the clinic runs smoothly.

CHAS Health runs community clinics focused on removing barriers to care and giving evidence-based care close to where patients live.

What you'll do

• Greet patients as they arrive, confirm appointment times, insurance and personal details, and collect co-pays
• Schedule appointments following the clinic's scheduling guidelines
• Balance daily receipts and petty cash
• Take patient information by phone and enter it in the EHR
• Check intake forms for accuracy and completeness before sending them on
• Answer calls, take messages and direct callers, and schedule translators when needed
• Keep patient information confidential and watch waiting rooms for cleanliness and security

What you need

• A high school diploma or equivalent
• Computer skills and accurate spelling
• Clear communication with patients
• Basic math skills to figure patient payments
• Able to lift up to 10 pounds about half the time and heavier loads less often

Preferred

• Additional schooling or formal training that applies to the job
• Customer service and multi-line phone experience

Schedule

• Full-time

Benefits

• An annual milestone bonus for eligible employees based on years worked
• Medical, dental and vision coverage, plus life and long-term care insurance
• A 401(k) with an employer match
• More than six weeks of paid time off a year for full-time employees
• Tuition assistance and student loan repayment
• Childcare reimbursement
• CME and license fee reimbursement