Patient Experience Specialist

About the job

CHAS Health in Spokane is hiring a full-time patient experience specialist in its administration. As a first point of contact, the specialist answers and directs incoming calls, coordinates referrals and manages health records.

CHAS Health is a community health organization focused on removing barriers to care and offering care in convenient neighborhood locations.

What you'll do

• Answer calls as a first point of contact, figure out what each caller needs and handle the call
• Give accurate information about CHAS Health services, locations and providers
• Handle requests for copies of health records, making sure the right paperwork and payment are on file and releasing only eligible information
• Process, store and retrieve electronic health information using record indexes and storage systems
• Sort and process referrals by urgency and date and refer patients to specialists in their insurance network
• Document cases, health information and referral requests in the medical record

What you need

• Attention to detail and knowledge of HIPAA regulations
• Strong customer service, spoken and written communication skills and compassion for patients
• Ability to work on a team and multitask in a fast-paced setting
• Computer skills
• A valid driver's license and insurance
• Able to sit at a workstation most of the day and lift up to 35 lbs

Preferred

• High school diploma or equivalent, and some college
• Experience with release of information, databases and electronic health records

Schedule

• Full-time

Benefits

• An annual milestone bonus for eligible employees for each year worked
• Medical, dental, vision, life and long-term care insurance
• A 401(k) with an employer match
• More than six weeks of paid time off a year for full-time employees
• Tuition assistance and student loan repayment
• Childcare reimbursement
• CME and license fee reimbursement