Urology Scheduling Specialist

About the job

Beacon Clinic is hiring a full-time Urology Scheduling Specialist for its urology practice in Coeur d'Alene. The specialist books and coordinates appointments for patients by phone, in person and electronically, and acts as an advocate for patients as they move through their care.

Beacon Clinic started out treating cancer and blood conditions and now offers medical oncology, hematology, radiation oncology, rheumatology and urology care.

What you'll do

• Schedule and coordinate patient care at the clinic and with the rest of each patient's care team, including new patient visits, imaging, procedures at outside facilities and other services
• Read provider orders, schedule from them and get approval for changes or cancellations
• Work across several providers and departments and complex scheduling workflows, talking with patients and health care professionals for much of the day
• Serve as a go-between for patients and clinic staff, solving problems as they come up
• Record complete, accurate information in the electronic medical record and keep patient information confidential
• Use computer, phone and fax systems for most of the day and back up teammates when asked
• Keep job knowledge current through education, reading and professional groups

What you need

• Understanding of medical terminology and procedures
• A compassionate, caring manner with patients and empathy for people at all stages of treatment
• Close attention to detail and the ability to juggle competing priorities
• Strong written and spoken communication, good follow-through and the ability to work independently in a fast-paced team
• A moderate understanding of computer, phone and fax systems

Preferred

• Experience with an EMR or other medical technology

Schedule

• Full-time
• May be asked to work at both the Coeur d'Alene and Post Falls offices

Benefits

• Paid time off and eight paid holidays when the clinic is closed
• Health insurance with dental and vision
• A 401(k) plan
• A gym membership and a professional development fund