Patient Care Coordinator

About the job

Beacon Clinic in Coeur d'Alene is hiring a full-time patient care coordinator who helps patients get past practical, financial and social obstacles that could delay their care. The coordinator works across the clinic's specialties, finding resources and following up so treatment stays on track.

Beacon Clinic began by treating cancer and blood conditions and now offers medical oncology and hematology, radiation oncology, rheumatology and urology.

What you'll do

• Find out what is keeping patients from care, such as transportation, lodging, money or medication access
• Line up help with patients, caregivers, providers, clinical staff and community groups so care is timely and continuous
• Walk patients through assistance programs, explain who qualifies and what comes next, and follow up until problems are solved
• Arrange rides, mileage help and lodging to ease travel for treatment
• Build ties with community groups, transportation and lodging programs and charitable foundations
• Handle applications for grants, emergency financial help and community programs, keeping track of eligibility rules, funding and deadlines
• Find patients who qualify for free medication from manufacturers, patient assistance programs and charities, and manage applications, renewals and follow-up with drug makers, specialty pharmacies and internal teams
• Work with clinical and financial counseling staff on medication access while keeping accurate, confidential records

What you need

• High school diploma or equivalent
• An associate or bachelor's degree, or 3 or more years of equivalent experience
• Knowledge of medical terminology, insurance policies and health care regulations
• A caring manner with patients and caregivers, close attention to detail and the ability to juggle many requests and deadlines
• Strong written and spoken communication, organization and problem-solving skills

Preferred

• An associate degree in health care administration or a related field
• Background in health care, patient navigation, care coordination or social services, or in financial help or community resource work
• Past work on grant applications, charity programs, medication assistance, or travel and lodging help

Schedule

• Full-time

Benefits

• Paid time off and 8 paid holidays when the clinic is closed
• Medical, dental and vision insurance
• A 401(k) plan
• A yearly professional development fund
• An employee assistance program
• Short-term disability, long-term disability and life insurance