Patient Scheduling Specialist

About the job

Beacon Clinic is hiring a full-time Patient Scheduling Specialist for its oncology and hematology practice in Coeur d'Alene. The specialist independently schedules patient appointments accurately and completely, acting as a patient advocate and helping with support service needs.

Beacon Clinic is a patient-focused health and wellness clinic that started out treating cancer and blood conditions and now offers medical and radiation oncology, hematology, rheumatology and urology services.

What you'll do

• Coordinate and schedule care for patients at the clinic and across their care team, including new patient visits, infusion and chemotherapy, radiation therapy, stat imaging, blood transfusions and procedures at outside facilities
• Read provider orders, schedule from them and get approval for changes or cancellations
• Handle several complex scheduling workflows across multiple providers and departments, staying available to patients and health care professionals most of the day
• Act as a liaison for patients, solving problems with clinic staff and the patient's care team
• Document complete, accurate information in the electronic medical record
• Work on computer, phone and fax systems for most of the day, and schedule by phone, in person or electronically
• Back up other team members when asked and keep patient information confidential
• Keep job knowledge current through education, reading, networking and professional organizations

What you need

• Understanding of medical terminology and procedures
• A compassionate, caring manner with patients and empathy for them at every stage of treatment
• Strong attention to detail and the ability to juggle competing priorities
• Strong written and verbal communication, independence and good follow-through
• Able to work efficiently in a fast-paced team and handle difficult or emotional situations
• Moderate understanding of computer, phone and fax systems

Preferred

• Experience with an EMR or other medical technologies

Schedule

• Full-time
• May be asked to work at both clinic locations, in Coeur d'Alene and Post Falls

Benefits

• Paid time off
• Eight paid holidays when the clinic is closed
• Health insurance, including dental and vision
• A 401(k) plan
• A gym membership
• A Professional Development Fund