Patient Services Triage
Spokane Eye Clinic · Spokane, WA
- Full-time
- Location
- Spokane, WA
- Hours
- Full-time
- Posted
- Oct 12, 2026
- Job ID
- 43624
About the job
Spokane Eye Clinic, a partner practice of PRISM Vision Group, is hiring a full-time patient services representative for triage at its South Hill and Downtown offices in Spokane. The role is part of the patient access team, handling patient calls, online messages and in-person contacts and helping patients schedule and prepare for visits through follow-up care.
The work takes place in an office with a controlled atmosphere, with possible exposure to communicable diseases and bloodborne pathogens.
What you'll do
- Schedule appointments and complete full patient registration following the practice's policies
- Start pre-registration and keep demographic and insurance details on the chart accurate and current
- Verify insurance, benefits and referral information, and check photo identification and insurance cards before services
- Give patients appointment and payment policy information, such as parking, cancellation and expected charges
- Offer financial counseling at check-in, including finding other funding sources and setting up payment plans
- Explain what patients owe and collect payments under established guidelines
- Act as a liaison for patients, physicians and staff, and identify and solve recurring problems in care
- Notify the right people about appointment times, referral criteria, insurance verification and prior authorization needs
- Train other patient services representatives
- Protect patient privacy under HIPAA standards
What you need
- High school diploma or GED
- Strong spoken and written English
- Critical thinking, problem-solving and customer service skills, plus math and cash handling skills
- Able to work well with physicians, coworkers and patients of all ages and backgrounds, with little supervision, in a busy setting
- Able to stay calm under stress and keep information confidential
- Comfortable learning several computer systems, and proficient with Microsoft Office Suite
- Travel between offices as needed
Preferred
- 2+ years of experience in a patient-facing health care role or another customer service role
- Bilingual skills
Schedule
- Full-time, Monday to Friday, 7:30am to 5pm
- Travel between offices as location needs require
Posted pay for front desk and patient access jobs in Spokane & eastern Washington
35 other front desk and patient access postings in Spokane & eastern Washington give a pay range, from 14 employers. Their ranges typically start around $19.42 and top out around $30.25 an hour. This job's posted range is $18.50–$31.89 an hour.
How “typical” is worked out
"Typical" is the middle of those 35 other postings' minimums and of their maximums, leaving this job out. The patient support pay page for Washington counts every patient support posting in Washington with a pay range, not only front desk and patient access jobs, so its typical range is different: $18.50–$26.86. A posted range isn't what a new hire is paid: where someone starts depends on experience and, at union employers, the step on the pay scale. How we count
About this listing
We found this job on Spokane Eye Clinic's public careers site, so a change to the posting shows here at the next update. Pay, schedule and openings can change: confirm the details on the employer's page before you apply.
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