Patient Services Medical Records
Spokane Eye Clinic · Spokane, WA
- Full-time
- Location
- Spokane, WA
- Hours
- Full-time
- Posted
- Oct 12, 2026
- Job ID
- 43625
About the job
Spokane Eye Clinic, a PRISM Vision Group partner practice, is hiring a full-time Patient Services Representative for medical records in Spokane, working at its South Hill and downtown offices. The role handles patient access from first contact through follow-up, by phone, online and in person.
The work takes place in a climate-controlled office, with possible exposure to communicable diseases and bloodborne pathogens.
What you'll do
- Schedule appointments and complete full patient registration accurately, following scheduling and registration policies
- Start pre-registration and keep each patient's demographic and insurance information complete and current
- Verify insurance coverage, benefits and referral information before visits
- Check legal photo identification and insurance cards to confirm each patient's identity and coverage before services
- Explain appointment details and payment policies, such as medical records, parking, anticipated charges and cancellations
- Offer financial counseling at check-in, find other funding sources, set up payment plans and collect payments
- Act as a go-between for patients, physicians and staff and help solve problems in the flow of care
- Let the right people know about appointment times, referral criteria and prior authorization needs
- Train other patient services representatives and protect patient privacy under HIPAA
What you need
- High school diploma or GED
- Strong spoken and written English, problem-solving and customer service skills
- Math and cash-handling skills
- Ability to work well with physicians, coworkers and patients of all ages and backgrounds with little supervision
- Comfort learning several electronic systems and proficiency with Microsoft Office
- Travel between offices as needed
Preferred
- Two or more years in a patient-facing health care or other customer service job
- Being bilingual
Schedule
- Full-time, Monday through Friday, 7:30am to 5pm
- Travel between offices depending on location needs
Posted pay for front desk and patient access jobs in Spokane & eastern Washington
35 other front desk and patient access postings in Spokane & eastern Washington give a pay range, from 14 employers. Their ranges typically start around $19.42 and top out around $30.25 an hour. This job's posted range is $18.00–$31.89 an hour.
How “typical” is worked out
"Typical" is the middle of those 35 other postings' minimums and of their maximums, leaving this job out. The patient support pay page for Washington counts every patient support posting in Washington with a pay range, not only front desk and patient access jobs, so its typical range is different: $18.50–$26.86. A posted range isn't what a new hire is paid: where someone starts depends on experience and, at union employers, the step on the pay scale. How we count
About this listing
We found this job on Spokane Eye Clinic's public careers site, so a change to the posting shows here at the next update. Pay, schedule and openings can change: confirm the details on the employer's page before you apply.
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