Patient Access Technician

About the job

MultiCare is hiring a part-time Patient Access Technician (PAT) at MultiCare Deaconess Hospital in Spokane. This intermediate-level clerical role makes sure patients are admitted and registered accurately, and it calls on service orientation, good judgment and independent thinking.

MultiCare Deaconess Hospital serves the greater Spokane region as a 388-bed acute-care hospital with a Level III Trauma Center, a Level III Neonatal Intensive Care Unit, a Primary Stroke Center, a Certified Chest Pain Center and a Maternal Fetal Medicine program. It offers inpatient, outpatient, surgical, diagnostic and emergency care and is the area's only hospital with national accreditation in bariatric surgery.

What you'll do

• Make sure each patient admission and registration is complete and accurate and follows organization policies, procedures and regulatory requirements
• Get inpatient bed assignments and process inpatient admissions, including arm bands, addressograph plates and required forms
• Pre-admit all scheduled inpatient, outpatient and ambulatory patients so admission and registration go smoothly and quickly
• Collect information on direct admits and log a reservation in the computer system to alert other areas
• Interview patients, relatives or representatives at the bedside or by phone to collect demographic, insurance and third-party liability information
• Verify eligibility and resolve any discrepancies, decide whether a financial assistance recommendation and application are needed, and refer to the Financial Counselor when necessary

What you need

• Either completion of a health vocational program, for example in Patient Access, Medical Assistance, or Medical Billing and Insurance
• Or one year of experience in any combination of patient registration, admitting, billing, customer service or Health Unit Coordinator duties

Preferred

• Experience gained in a health care setting

Schedule

• Part-time, 0.01 FTE
• Variable shifts, 12-hour shifts

Benefits

• Medical and dental coverage, retirement benefits and paid time off
• Tuition assistance, residencies, fellowships and career development
• Well-being support, including Code Lavender and Employee Assistance Programs
• Resource groups and outreach programs for team members