Patient Financial Navigator

About the job

MultiCare Deaconess Hospital in Spokane is hiring a full-time patient financial navigator for evening shifts. The navigator helps patients and families understand their coverage and find financial help while protecting their privacy.

Deaconess is a 388-bed acute-care hospital with a Level III Trauma Center and a Level III Neonatal Intensive Care Unit, serving the greater Spokane region.

What you'll do

• Explain insurance coverage, treatment costs and financial assistance options to patients and their representatives
• Advise patients on Medicaid eligibility, Social Security Disability and other government programs
• Register patients accurately according to policy and state and federal rules
• Interview patients at the bedside or by phone to gather demographic, insurance and third-party liability details
• Complete required payer forms, including Medicare and L & I paperwork, and collect signatures
• Tell patients what they owe and collect payments such as copays, deductibles and deposits

What you need

• Within 90 days of hire, certification as an Application Counselor (CAC)
• At least three years of experience in healthcare collections, financial counseling, benefit verification or precertification, third-party payers, Medicaid casework or billing

Preferred

• A medical terminology course or equal knowledge

Schedule

• Evening shift, 3:00p to 11:30p
• Full-time (FTE 1)

Benefits

• Medical and dental coverage
• Retirement benefits
• Paid time off
• Tuition assistance
• Employee assistance programs