Patient Access Manager

About the job

Pullman Regional Hospital in Pullman is hiring a full-time patient access manager (the posting's title is Manager of Patient Access). The manager leads patient access work across the hospital, keeping front-end operations compliant and tied to revenue cycle goals for access, patient experience and finances.

What you'll do

• Lead and oversee patient access functions throughout the organization
• Set department priorities, improvement projects and performance goals with the Director of Revenue Cycle
• Keep patient access operations in line with federal and state regulations, accreditation standards and hospital policy
• Oversee point-of-service collections, insurance verification and authorizations to support financial results
• Track key performance indicators (KPIs) such as collection rates, denial prevention, authorization accuracy and patient throughput
• Handle staffing, workforce planning and team development for Patient Access
• Build working relationships with payers, vendors, community partners and clinical departments
• Resolve complex operational problems and escalations and keep communication flowing between departments

What you need

• Strong leadership, planning and decision-making skills
• Strong spoken and written communication and good organization and time management
• Advanced knowledge of patient access and revenue cycle operations
• Able to analyze data, spot trends and improve performance
• Skilled with Microsoft Office and healthcare information systems

Preferred

• A bachelor's in business, healthcare administration or a similar field; equivalent education and increasingly responsible experience may be considered instead
• Five or more years of increasingly responsible work in healthcare operations, patient access or the revenue cycle, with some of it as a supervisor or manager

Schedule

• Monday to Friday, 8am to 5pm

Benefits

• Medical, vision and dental coverage, a health savings account and paid leave
• Employer-paid life insurance and long-term disability
• A retirement plan with employer matching contributions
• Optional life, critical illness, accident and short-term disability insurance
• Discounts on services and EAP resources