Front Desk - Patient Financial Services
Pullman Regional Hospital · Pullman, WA
- Full-time
- Location
- Pullman, WA
- Hours
- Full-time
- Posted
- Oct 21, 2026
- Job ID
- JR_26000371
About the job
Pullman Regional Hospital in Pullman is hiring a full-time customer service representative for its patient financial services front desk. The representative helps patients with bills, balances, payment options, insurance and financial assistance in person, by phone, by email and through MyChart.
What you'll do
- Work self-pay accounts and work queues to follow up on and resolve balances
- Answer patient questions about billing, payments, insurance and financial assistance
- Research accounts and work with other departments and insurers to fix problems
- Document calls and account activity in Epic
- Take payments, prepare daily bank deposits and keep petty cash records
- Scan and route mail and documents, and do daily mail runs
- Protect patient privacy under HIPAA
What you need
- A high school diploma or equivalent
- Customer service experience
- Strong communication, computer and problem-solving skills
- Able to handle money conversations with tact and discretion
- Comfort with Microsoft Office, Outlook, Excel, Epic or similar systems
Preferred
- Healthcare, medical billing, registration or collections experience
- Knowledge of medical and insurance terms and the revenue cycle
Schedule
- Monday to Friday, 8am to 5pm
- Full-time
Benefits
- Medical, vision and dental coverage and a health savings account
- Paid leave
- Employer-paid life insurance and long-term disability
- A retirement plan with employer matching
- Voluntary benefits and an employee assistance program
Posted pay for front desk and patient access jobs in Spokane & eastern Washington
35 other front desk and patient access postings in Spokane & eastern Washington give a pay range, from 14 employers. Their ranges typically start around $19.42 and top out around $30.25 an hour. This job's posted range is $21.31–$30.54 an hour.
How “typical” is worked out
"Typical" is the middle of those 35 other postings' minimums and of their maximums, leaving this job out. The patient support pay page for Washington counts every patient support posting in Washington with a pay range, not only front desk and patient access jobs, so its typical range is different: $18.50–$26.86. A posted range isn't what a new hire is paid: where someone starts depends on experience and, at union employers, the step on the pay scale. How we count
About this listing
We found this job on Pullman Regional Hospital's public careers site, so a change to the posting shows here at the next update. Pay, schedule and openings can change: confirm the details on the employer's page before you apply.
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