Crisis Triage Specialist - RCL/988 Line - Monday-Friday - 3PM-11:30PM

About the job

Frontier Behavioral Health is hiring a full-time Crisis Triage Specialist for its RCL/988 Line in Spokane, working Monday through Friday evenings from 3PM to 11:30PM. The specialist gives phone crisis intervention and evaluation to youth, adults and families who are in a behavioral health crisis, on a 24/7/365 hotline that serves a six-county region.

Frontier Behavioral Health is a nonprofit offering evidence-based, trauma-informed behavioral health services in Spokane County, including outpatient, inpatient, community outreach and crisis services. Its regional crisis line holds accreditation from the American Association of Suicidology and belongs to the 988 National Suicide Prevention Line, giving people in the Spokane Regional Service Area immediate access to crisis services through a three-digit number.

What you'll do

• Triage calls from people asking for help, or from third-party referral sources, so the person in crisis receives community stabilization services
• Complete risk assessments to judge whether a caller is at risk of suicide or homicide and who needs an immediate response, which may mean referrals to law enforcement, Designated Crisis Responders (DCR) or Active Rescue
• Work with individuals, families and community partners to develop and carry out workable, less restrictive alternatives to hospitalization when appropriate, or help arrange inpatient treatment
• Manage multiple calls professionally and in an engaging way, and help clinical staff with follow-up phone calls when asked
• Develop stabilization and safety plans with clients and their support systems, and document thoroughly in support of each safety plan
• Keep client records and other required documentation timely and confidential, following agency policies and practices
• Follow NCQA standards on the Regional Crisis Line
• Take on delegated assignments within FBH, such as quality improvement teams, task groups, committees, consultations, mentoring or training

What you need

• A bachelor's degree in a behavioral health related field
• Within 30 days of hire, submit your application for Agency Affiliation
• Strong engagement and customer service skills and empathy, with the ability to stay calm, professional and clear headed when situations escalate
• Knowledge of and skill in working with people who have mental health or substance use disorders
• Knowledge of the legal and regulatory requirements for crisis work
• Ability to communicate and engage effectively with people whose backgrounds, trauma experiences, cultures, education and socio-economic status vary
• Critical thinking, decision-making and problem-solving skills
• In-depth knowledge of community resources and the ability to use them to meet callers' needs
• Ability to work independently
• Mostly office work, which may involve sitting and computer use for four to eight hours a day; some work may take place outside the office, with travel
• May need to lift 10 to 20 pounds

Preferred

• Two years of experience serving people with behavioral health needs
• Experience in crisis intervention, including risk assessments

Schedule

• Full-time, evening shift, Monday through Friday, 3PM to 11:30PM
• Based in Spokane; remote work becomes available after in-person training, once FBH has evaluated and confirmed your core competencies

Benefits

• An added shift differential for this evening shift
• Paid time off, accruing up to 26 days in the first year, plus 9 paid federal holidays
• Extended sick leave and paid sick and safe time
• Medical, dental and vision coverage
• A 403(b) retirement plan with a 3% employer contribution and an additional 3% employer match
• Flexible spending accounts
• Company-paid life insurance starting the first of the month after 6 months of employment
• A signing bonus
• Free supervision for staff working toward clinical licensure
• Federal and state loan forgiveness for qualifying programs
• Reimbursement of the license or certification application fee the position requires
• A free Employee Assistance Program and staff discounts at FBH partners around Spokane
• Some benefits vary based on FTE