Crisis Triage Specialist - RCL/988 - SATURDAY & SUNDAY 7PM-7:30AM

About the job

Frontier Behavioral Health in Spokane is hiring a part-time Crisis Triage Specialist for night shifts on its regional crisis line and the 988 line. The specialist answers calls from youth, adults and families going through a behavioral health crisis, assesses risk by phone and connects callers with help, including mobile crisis staff and Designated Crisis Responders.

Frontier Behavioral Health is a non-profit that has served Spokane for over a century, with outpatient, inpatient, outreach and crisis services. Its crisis hotline runs around the clock for a six-county region and is accredited by the American Association of Suicidology.

What you'll do

• Give telephone triage to people in crisis and to third parties calling on their behalf, linking them to crisis and community stabilization services
• Complete suicide and homicide risk assessments and decide when a caller needs an immediate response, such as law enforcement, a mobile crisis team, a DCR or active rescue
• Handle several calls at once while staying calm and professional
• Work with callers and their supports to build stabilization and safety plans, and document them fully
• Help clinical staff with follow-up calls, and for 988 make post-crisis calls that help people connect with the resources they were referred to
• Keep client records timely and confidential under agency policy
• Follow NCQA standards and SCRBH-ASO contract requirements on the regional crisis line, and American Association of Suicidology and National Suicide Prevention Lifeline standards on 988
• Take on added assignments such as quality improvement teams, committees, mentoring or training

What you need

• A bachelor's degree in a behavioral health field
• Within 30 days of hire, apply to the WA State Department of Health for the Counselor Agency Affiliated - Registered credential
• Skill working with people who have mental health or substance use disorders, and knowledge of community resources and of state requirements for crisis services
• Strong engagement, empathy and customer service, and the ability to stay calm and clear headed when calls escalate
• Critical thinking, sound decisions and the ability to work on your own
• Able to sit and use a computer four to eight hours a day and to lift 10 to 20 pounds; some work and travel away from the office may be needed

Preferred

• Two years of experience serving people with behavioral health needs
• Crisis intervention experience, including risk assessments

Schedule

• Night shift, Saturday and Sunday, 7:00PM to 7:30AM
• Part-time, 24 hours a week
• A shift differential is paid for this shift
• Based in Spokane; remote work may be allowed once in-person training is done and core skills have been shown

Benefits

• A sign-on bonus
• Paid time off, paid federal holidays and extended sick leave
• Medical, dental and vision coverage, flexible spending accounts and company-paid life insurance starting the first of the month after six months
• A 403b retirement plan with a 3% employer contribution and up to 3% more as a match
• Free licensure supervision for staff working toward clinical licensure, and federal and state loan forgiveness for qualifying programs
• Reimbursement of the credential application fee the job requires, a free employee assistance program and staff discounts at partner businesses