Mental Health Engagement Specialist - PACT

About the job

Frontier Behavioral Health is hiring a full-time mental health engagement specialist in Spokane for its Program for Assertive Community Treatment (PACT). The specialist builds referrals to PACT, helps new clients engage with services, and gives short-term support in the office and in the community while clients enroll.

Frontier Behavioral Health is a non-profit that has served Spokane for more than 100 years, offering outpatient, inpatient, community outreach and crisis services and partnering with schools and law enforcement. PACT is an intensive, community-based multidisciplinary team that shares a caseload of adults whose needs can't be met through regular outpatient services.

What you'll do

• Serve as the main contact for clients and referral sources while clients are enrolling
• Build relationships with community partners and local hospitals to bring in PACT referrals and remove barriers to services
• Review referrals against basic admission criteria, pass them to the right PACT supervisor for screening, and track all referrals
• Meet with possible PACT clients to explain the program and its model, and arrange community education presentations
• Support clients before their first outpatient appointment with engagement, supportive listening, psychoeducation, skill building, resource education, referrals and care coordination
• Give episodic, trauma-informed, person-centered care using evidence-based practices within your scope of practice
• Conduct risk assessments, review risk with a supervisor, create and carry out safety plans, and provide crisis intervention, including helping clients reach inpatient behavioral health care
• Respond to unplanned client needs as backup
• Keep client records, charting and other paperwork complete, timely and confidential, including updates to the electronic medical record
• Take part in staff meetings and regular supervision as a member of a multidisciplinary team

What you need

• A bachelor's degree from an accredited college or university in social work, psychology or a related field
• Within 30 days of hire, submit an application to the Washington State Department of Health for the Counselor Agency Affiliated - Registered credential
• An unrestricted, valid driver's license, active car insurance, a passed motor vehicle screening and driving test, and willingness to use your own vehicle for work
• Knowledge of Washington state rules and laws on mental health treatment
• Excellent, clear and prompt communication skills while protecting client confidentiality
• Ability to use active listening with respect, professionalism, empathy and a positive attitude
• Ability to drive, walk up to several city blocks over varied ground, use stairs and get in and out of vehicles often
• Daily computer use and possibly lifting 10 to 20 pounds
• Comfort working in community settings such as homes, group living sites, hospitals, shelters and the street, some of which may not be clean

Preferred

• One year of experience working with people who have a psychiatric impairment
• Experience with crisis intervention

Schedule

• Full-time
• Travel to see clients in the community and between work sites, in agency vehicles or your own car

Benefits

• Paid time off of up to 26 days in the first year, plus 9 paid federal holidays
• Paid sick and safe time, plus extended sick leave
• A compressed workweek option for some positions
• Medical, dental and vision coverage, flexible spending accounts and company-paid life insurance starting the first of the month after 6 months
• A 403b retirement plan with a 3% employer contribution plus a 3% employer match
• A sign-on bonus
• Free licensure supervision for staff working toward clinical licensure
• Federal and state loan forgiveness for qualifying programs and reimbursement of the license or certification application fee this job requires
• A free employee assistance program and staff discounts at partner businesses in Spokane