Schegistrar

About the job

Kootenai Health in Coeur d'Alene, ID, is hiring a full-time schegistrar for its Revenue Cycle - Registration team. The job covers scheduling, pre-authorizations, pre-registration and registration, along with collecting payments at the point of service, for both scheduled and unscheduled patients at all Kootenai Health locations.

Kootenai Health serves patients across northern Idaho and the Inland Northwest; it says it has been named a Gallup Great Workplace and holds Magnet status for nursing.

What you'll do

• Verify insurance, get pre-authorizations, schedule care and prepare patient estimates before patients are seen
• Schedule and register patients for inpatient, outpatient and Emergency Department care, following each clinic's workflow and provider needs
• Work out what patients will owe, including network benefits and out-of-pocket costs, tell them before the service date, and give uninsured patients a Good Faith Estimate as required
• Collect and confirm referral information such as physician orders, clinical records, demographics, benefits and eligibility
• Record scheduling, financial clearance and registration details in the right Epic modules
• Find payer sources for uninsured patients or refer them to Financial Counseling for financial assistance or Medicaid linkage
• Teach patients about insurance limits, self-pay amounts and payment plan or financing options when needed
• Research registration, authorization and medical necessity claim denials when needed and report findings to the department manager
• Communicate with patients, families, physicians, payers, financial counselors, transitional care and transfer center staff

What you need

• At least 6 months of customer service experience
• MOAB Certification during Kootenai Health Essentials
• Strong, positive customer service and good phone, written and interpersonal communication skills
• Able to lift and move up to 25 lbs; kneel, stoop, crouch and bend; reach above or below shoulder height; stand or sit; and push, pull or move heavy equipment
• Repetitive movements and possible contact with unpredictable individuals and volatile interactions

Preferred

• A high school diploma or equivalent
• A bachelor's degree in business management or a closely related field
• 2 years of experience in a hospital, medical office or health insurance setting, especially registration and insurance verification, with knowledge of government or commercial insurance
• Experience with Epic (Radiant, Cupid, Cadence, ADT or other modules) or other hospital scheduling, registration and clinical software
• Knowledge of CPT, ICD-10 and HCPCs codes
• A Medical Terminology certificate
• Experience scheduling surgical, diagnostic or office visits, or in patient accounts or as a practice assistant

Schedule

• Full-time; shift varies
• 80 hours per two-week pay period

Benefits

• Medical coverage, with fully employer-paid options for eligible full-time employees, starting the first of the month after 30 days on the job
• Dental, vision, life and pet insurance, plus telemedicine and wellbeing resources
• Tuition assistance after 90 days
• Retirement plans with pre-tax and Roth options and an employer match of 3% to 6%
• Night, weekend and PRN shift differentials
• A wellness program offering coaching, financial wellness help, and free or discounted access to fitness centers and wellbeing apps
• PerkSpot employee discounts and an employee referral bonus program