Outpatient Services Coordinator

About the job

Kootenai Health in Coeur d'Alene is hiring a full-time outpatient services coordinator for Rehabilitation Services - Operations, working day shifts. The coordinator schedules patients and procedures and handles referrals, prior authorizations and insurance paperwork with a strong customer service focus.

Kootenai Health serves patients across northern Idaho and the Inland Northwest and has Magnet status for nursing.

What you'll do

• Serve as the unit or clinic's communication hub on patient care, location and activities and give information and direction
• Enter orders, procedures, labs and tests for patients in outpatient areas when needed
• Keep patient demographic and insurance details current in the scheduling systems
• Explain basic insurance and financial policies and collect copays, deductibles and self-pay payments
• Get referrals and pre-authorizations and process charges
• Run reports, manage several projects and prepare and track invoices and expense reports for leadership
• Follow confidentiality and HIPAA standards

What you need

• Two years of experience as a health unit coordinator, administrative assistant or scheduler, or an equivalent mix of related education and experience
• Able to lift and move up to 10 pounds, reach above and below shoulder height, sit for long periods and do repetitive movements

Preferred

• High school diploma or equivalent
• Working knowledge of HIPAA, confidentiality, medical terminology and electronic health record systems

Schedule

• Day shift, full-time
• 80 hours per two-week pay period

Benefits

• Medical coverage, with fully employer-paid options for eligible full-time employees, starting the first of the month after 30 days
• Dental, vision, life and pet insurance, telemedicine and wellbeing resources
• Tuition assistance after 90 days
• Retirement plans with pre-tax and Roth options and an employer match of 3% to 6%
• Night, weekend and PRN shift differentials
• A wellness program with coaching and discounted fitness centers, PerkSpot discounts and an employee referral bonus program