Scheduler III

About the job

Inland Imaging in Spokane is hiring a supplemental Scheduler III to cover staff vacations and sick calls at the Holy Family Outpatient Based Interventional Center. The scheduler helps patients, referring physicians and their staff book imaging exams and also handles specialized work such as research, interventional procedure scheduling and patient experience support.

The posting notes that the scheduling department is usually the first point of contact patients have with Inland Imaging. This role has no supervisory duties.

What you'll do

• Take exam requests from patients and referring providers, ask the questions needed to book them and pass along exam preparation instructions
• Update patient demographics and insurance, verify insurance eligibility and confirm any required prior authorization is in place before booking
• Schedule all CT and MRI exams plus general exams and procedures such as mammography, bone density, nuclear medicine, general radiology and ultrasound/vascular
• Book exams to make the best use of equipment by time, location and specialty slot, and review the next day's schedule for changes in the physician's schedule
• Follow scheduling protocols, including the safety protocols for MRIs on patients with implanted devices, know which radiologist performs each procedure and keep the protocol manual current
• Work often with radiologists, nurses and technologists, and coordinate procedures with technologists, radiologists, nursing, anesthesia and outside departments
• Pass along schedule changes, STATs, add-ons and nurse requirements to the right people
• Handle a high call volume accurately, calling patients to schedule, reschedule and follow up
• Identify incoming documents for the Orders Team, attach orders to existing patient accounts or open new ones, and route documents to Medicalis filters
• Arrange interpreters for appointments and serve as a go-between for staff, management and physicians

What you need

• High school diploma or GED
• Three years of medical office experience
• Two years of prior scheduling experience
• Able to schedule every exam the department books, such as MRI, CT, mammography, bone density, nuclear medicine, ultrasound/vascular and general radiology/fluoro
• Strong communication, interpersonal, organizational and multitasking skills, with attention to detail in a fast-paced setting
• Able to reach multiple worksites in a timely way
• A background check after a contingent written offer, which may be repeated during employment
• A post-offer drug test, with drug or alcohol testing during employment when there is a reasonable basis

Preferred

• Knowledge of anatomy and medical terminology
• Understanding of the procedures read by a radiologist
• Experience with Workday, Outlook, Microsoft Office Suite, Webex, Qgenda, Recondo, Siemens/Medicalis and Cisco Finesse

Schedule

• Day shift, Monday to Friday, matching the clinic's hours
• Fills in for vacations and sick calls
• May rotate to other shifts and locations as needed
• Attendance at the quarterly quality assurance meeting

Benefits

• Eligible for a supplemental pay differential