Pharmacy Manager, Store 16172

About the job

CVS Pharmacy is hiring a full-time pharmacy manager for one of its stores in Spokane. The pharmacy manager leads and develops the pharmacy team, works the bench alongside them, promotes best practices and guides the team through change.

The job is in one of CVS Health's retail pharmacy locations.

What you'll do

• Lead the pharmacy team during bench shifts, strengthening performance measures through coaching and consistent follow-up and building a culture of safety, empowerment and inclusion
• Look after patient health with safe, appropriate dispensing, counseling and immunizing, proactively offer immunizations and support pharmacy technicians who are learning to immunize
• Follow, and direct the team to follow, workflow procedures and the safety guardrails at every workstation so prescriptions are filled safely and accurately
• Show empathy and genuine care and coach the team to do the same, working with each patient's total healthcare team and resolving insurance or medication problems proactively
• Manage pharmacy inventory using best practices and coach the team to do the same, with special attention to protecting cold chain products
• Onboard new technicians and pharmacists for the store and district, including CVS workflow training, and partner with the Store Manager on a pipeline of cross-trained colleagues, keeping trainees on track for required training and licensure
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance through observation, feedback and results, deliver annual reviews and coach, discipline or terminate team members as needed
• Write the pharmacy schedule, or delegate and oversee it, and review business reports to build action plans for gaps in workflow, service, patient care and compliance
• Keep the pharmacy fully compliant with state Board of Pharmacy regulations, federal and state laws and CVS Health policies, escalating concerns to the Rx DL when needed
• Provide pharmacist-delivered clinical services such as testing and prescribing (for example COVID/Flu and Hormonal Contraception) where permitted, and keep clinical and technical skills current, including required trainings and CMEs

What you need

• An active pharmacist license in the store's state
• An active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list
• 1 to 2 years of experience as a pharmacist
• Able to lead by example, delegate and empower team members, motivate the team to meet standards and perform well, solve problems and adapt to change while taking ownership
• Able to complete required training within the set timeframe
• Able to concentrate on a task over time, switch quickly between tasks and confirm prescription information and label accuracy
• A friendly, helpful approach and the ability to notice and respond appropriately to patients' reactions
• Verbal and written communication skills, including active listening
• Able to use math to work out the number of tablets to dispense, a day's supply or the bottles needed to fill a prescription
• Able to handle challenging patient or colleague interactions by choosing the best course of action
• Able to stay mobile and upright for long periods, lift, scan and bag items, reach overhead and stoop considerably, including bending at the waist
• Able to occasionally lift or exert up to 20 pounds of force and frequently up to 10 pounds
• Close vision for tasks such as transcribing, reading and viewing a computer screen, plus repetitive finger work and quick, precise machine adjustments

Preferred

• Completed the Pharmacy Manager Emerging Leader (PM-EL) program at CVS
• 3 to 5 years of related experience in pharmacy, retail, medical or customer service work
• Able to work at the home store and at other locations across the market as business needs require

Schedule

• Full-time, 40 anticipated hours a week
• Includes nights and weekends

Benefits

• Eligibility for a bonus, commission or short-term incentive program from CVS Health, in addition to base pay
• Medical, dental and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility