Patient Services Representative

About the job

Shriners Children's Spokane is hiring a part-time patient services representative in Spokane. Working in the physician practice, the representative is the first person patients and families reach, handling questions, scheduling and communication with clinical and administrative teams.

Shriners Children's runs more than 20 hospitals plus outpatient clinics, outreach locations and ambulatory care centers, and treats children up to age 18 whether or not their families can pay or have insurance.

What you'll do

• Serve as the first contact for patients and families, answering their questions with professionalism and empathy
• Give accurate information about services, appointments, directions and clinic processes
• Triage urgent calls by established protocols and escalate them when needed
• Schedule, confirm, cancel and reschedule appointments following clinic guidelines and scripts
• Check and update patients' demographic details, insurance information and authorizations
• Document every patient interaction in the electronic health record (EHR) and route messages to the right clinical or administrative staff
• Protect patient privacy and follow HIPAA and organizational privacy standards
• Attend meetings, in-services and ongoing training, and help improve processes

What you need

• A high school diploma or equivalent (GED)
• 1 to 2 years of health care experience in scheduling, patient access, registration or customer service
• Strong spoken and written communication and customer service skills
• Skill with computer systems, including scheduling and EHR platforms
• Strong organizational and multitasking skills for a fast-paced setting
• Familiarity with medical terminology, insurance systems, scheduling platforms and hospital operations
• Understanding of patient privacy laws and HIPAA guidelines

Schedule

• Part-time