Medical Assistant

About the job

Shriners Children's Spokane is hiring a full-time medical assistant (MA) to support clinic operations with clinical, clerical and technical work: rooming patients, documenting during visits, managing supplies, helping with minor procedures, supporting Telehealth when it applies, and helping with administrative support when needed.

Shriners Children's has more than 20 hospitals, plus outpatient clinics, ambulatory care centers and outreach sites around the world, and cares for children up to age 18 whether or not their families can pay or have insurance.

What you'll do

• Room patients: escort them from the waiting area to exam rooms, confirming date of birth and proper attire, and at some sites walk them to radiology or POPs rooms and waiting areas
• Take vitals such as height, weight, temperature, pulse and BP, draw blood, and gather a basic medical history including chief complaint, medications, and social and family history
• Watch and report on each patient's condition during the visit, and make sure infection prevention protocols are followed
• Handle Telehealth intake by documenting vitals, medical history and encounter details, and prepare and manage Telehealth rooms and equipment
• Monitor the Epic DAR, update rooming status in Epic, direct physicians and APPs to patient rooms, and keep the front desk, radiology, POPs and other teams informed so rooming and handoffs stay on time
• Enter patient data accurately into Epic, including vitals, medications, allergies, immunizations and intake notes
• Communicate clearly with patients, families and staff: update patients on delays and next steps, answer non-clinical questions and help educate patients on casting care, surgical prep and discharge instructions
• Prepare exam rooms daily and clean them between patients, stock and maintain supplies and equipment, and at some sites help set up, clean and supply the cast room
• Walk patients to check-out, help with follow-up scheduling, do clerical work such as copying, faxing and scanning, and support Physician Clinic order entry under established guidelines and workflows
• Take part in outreach clinics and continuity of care efforts, protect patient confidentiality, keep current CMA and Basic Life Support (BLS) certifications, and attend required meetings, in-services, ongoing education and competency training

What you need

• Medical assistant certification, such as CMA, RMA, CCMA or NCMA; the posting says it's required in states where law or regulation mandates certification, and preferred but not required in other states
• Basic Life Support (BLS) certification within 30-90 days of hire
• Clinical competence, strong communication skills, and the ability to work well alone and with others

Preferred

• One year of pediatric or ambulatory care experience
• EMR systems
• Spanish proficiency
• Familiarity with HIPAA, infection control, patient safety protocols and Microsoft Office tools

Schedule

• Full-time