Home Care Scheduling / Field Support

About the job

BrightStar Care of North Spokane is hiring a full-time care team support specialist for its Spokane office. The job mixes administrative and operational support for the scheduling department with hands-on client care in the field when extra coverage is needed; it supports the department rather than running the schedule.

What you'll do

• Help the scheduling department with daily administrative and operational work, including tracking and following up on scheduling needs
• Keep caregiver records, availability information and scheduling documents accurate
• Communicate with caregivers about assignments, updates and general questions
• Help with open shifts and scheduling when asked, and with special projects
• Work with scheduling, clinical leadership and other office departments to keep office workflows and records organized
• Give direct client care in the field, including covering caregiver call-offs, absences and staffing gaps
• Follow client care plans and company policies, give safe personal care and complete client documentation on time
• Report client concerns or changes in condition to the clinical staff, and move between office and field work as needed

What you need

• A Washington State CNA or HCA credential that is active and in good standing
• Strong professional caregiving experience, ideally in home care
• Strong organization and communication skills, and the ability to multitask, set priorities and work independently
• Comfort with computers, electronic records and scheduling software
• Willing and able to give direct client care when needed
• Current CPR certification
• A valid driver's license, reliable transportation and the required auto insurance

Preferred

• An active Washington State CNA certification
• An extensive caregiving background and solid knowledge of how home care operations work
• Prior experience in office, administrative or scheduling support
• Comfort with electronic scheduling and documentation systems
• Nurse delegation qualifications

Schedule

• Full-time

Benefits

• A chance to build experience in health care administration and care operations