Front Office Receptionist - Pediatrics

About the job

Kaniksu Community Health in Sandpoint is hiring a full-time front office receptionist for pediatrics, part of business operations. The receptionist helps children and their families feel welcome and supported during visits, helps patients navigate their care and keeps daily front office operations running smoothly.

Kaniksu Community Health is a nonprofit community health center in north Idaho offering integrated, team-based care that runs from prevention and wellness through medical, dental and behavioral health services, for pediatric through geriatric patients, using the Patient Centered Medical Home model.

What you'll do

• Greet children and families warmly so they feel at ease on arrival, with friendly, professional customer service
• Schedule patient visits under established protocols, making sure appointment times are appropriate and the schedule is accurate
• Confirm and update patient demographics, check insurance information and collect applicable payments
• Make appointment reminder calls and check patient records for alerts or information that needs attention
• Confirm that information and payments are accurate, look over relevant alerts and book follow-up appointments as needed
• Make sure patient information in the EHR system is entered and kept accurately
• Help keep the waiting room and front office clean, organized and comfortable
• Follow HIPAA confidentiality requirements and the established policies, procedures, safety guidelines and quality standards
• Team up with providers and colleagues to make each visit efficient and patient-centered

What you need

• A high school diploma or GED, or a comparable mix of education and experience
• Excellent verbal and written communication skills
• Close attention to detail and accurate record keeping
• Discretion, professionalism and a commitment to keeping patient information confidential under HIPAA
• Proficient in word processing and general computer applications
• Strong organization, time management and problem-solving skills
• Able to work independently, prioritize tasks and stay productive with minimal direct supervision
• A friendly, tactful and compassionate approach with patients, families and coworkers

Preferred

• Medical office administration or health care reception experience
• Experience using AthenaOne or a different EHR system
• Keyboarding at 35 words per minute or faster

Schedule

• Full-time, 40 hours a week as four 10-hour days

Benefits

• Medical, dental, vision and life insurance
• Education assistance and guided career pathways
• A 401K with a 4% employer match
• In-house medical, dental and behavioral health services
• Year-round, affordable on-site child care at the KCH Kid's Club