Clinic Medical Director

About the job

Heritage Health is hiring a full-time Clinic Medical Director at its CdA CFHL location in Coeur d'Alene. The director leads the providers in a service line, takes ownership of clinical quality and standards of care, and partners with operations leadership on service line goals, while also giving direct clinical care as the assigned service line requires.

Heritage Health provides integrated medical, dental and behavioral health services in North Idaho, using a patient-directed, community-focused approach.

What you'll do

• Recruit, onboard and retain strong providers, and give them mentoring, coaching and professional development
• Conduct performance reviews, support accountability, and build provider engagement, communication and alignment
• Take ownership of clinical quality and care standards throughout the service line, head quality improvement and patient safety work, and uphold peer review and professional practice standards
• Set up and maintain evidence-based clinical protocols, help providers with complex clinical decisions, and keep the service line compliant with regulatory and organizational standards
• Work with operations leadership to bring clinical and operational priorities into line, set and reach service line performance goals, and share accountability for key performance indicators and outcomes
• Share leadership of the service line's culture, communication and change management, promote appropriate use of providers, staff and space, and take part in service line performance review and planning
• Provide both administrative leadership and direct clinical care as the assigned service line requires, with the split set and periodically reviewed with organizational leadership based on size, complexity and operational needs
• Attend organizational leadership meetings, support enterprise-wide initiatives, and help carry out organizational initiatives
• Lead and mentor direct reports so they have the tools and resources to work well together and with employees and community partners, setting goals and giving direction
• Build a person-centered, trust-based workplace by communicating openly, listening actively, seeking feedback and modeling dignity, respect, fairness and confidentiality

What you need

• An active, unrestricted license in the relevant clinical discipline, and eligibility to be credentialed in the state of practice
• Board certification or an equivalent professional certification where applicable
• At least five years of clinical experience
• Clinical training and background suited to the service line and its scope of practice
• Strong clinical credibility in the specialty and the ability to lead and influence across disciplines
• A collaborative mindset suited to a clinical-operations partnership, strong communication and relationship-building skills, and dedication to quality, safety and continuous improvement
• Ability to solve complex practical problems with deductive reasoning, handle many variables with little standardization, interpret written or oral instructions, juggle several objectives and work under pressure to meet deadlines
• Good judgment, sound decision-making and conflict management skills, plus positive interpersonal, communication and persuasion skills in person, by phone and by computer
• Ability to work overtime as needed, stay alert and meet the controlled substance policy
• Standing, sitting and moving one-third to two-thirds of the time, with hand use and talking or listening more than two-thirds of the time, plus efficient keyboard use
• Lifting up to 10 pounds about half the time and 25 to 40 pounds less than one-third of the time; lifting more than 41 pounds is rare
• Clinic work that can be demanding and chaotic at times, with exposure to patients who have contagious diseases, physical injuries and a range of emotional states
• Shared responsibility for safety: complete all required training, help with emergency response and serve on safety committees when asked, and promptly report or fix hazards

Preferred

• Leadership experience in a clinical setting, with a proven record of leading teams and influencing practice
• Experience in community health, an FQHC or value-based care

Schedule

• Full-time
• A predictable schedule, with overtime as needed
• Vehicle travel between locations, meeting venues and events

Benefits

• Medical, dental and vision insurance fully paid by the employer for full-time employees, with several plan options and employer contributions toward dependent coverage
• All-in-one PTO of 200 hours (25 days) in the first year, for vacation, personal, sick and holiday time, with an option to cash out unused extra time
• An Extended Illness Bank that adds paid time off for a serious illness or hospital stay
• A 403(b) plan with automatic enrollment and an employer match: 100% on the first 3% an employee contributes and 50% on the next 2%
• Employer-paid life and long-term disability insurance, plus voluntary coverage options
• A free, confidential Employee Assistance Program (EAP) with counseling and wellness resources for employees and their households, including telehealth visits and legal and financial support
• Student loan repayment for eligible positions, a LifeFlight membership covering emergency medical transport, and help from a dedicated benefits advocate team