Crisis and Case Management Supervisor

About the job

Heritage Health in Coeur d'Alene has an opening for a Crisis Management Supervisor. The supervisor, a licensed behavioral health professional, oversees the crisis response team and case management for patients facing a behavioral health crisis or ongoing needs that threaten their stability.

What you'll do

• Lead a case management team that connects patients with help for housing, transportation, insurance and access to care
• Teach staff and patients how to prevent and manage crises, using trauma-informed de-escalation and non-physical intervention
• Talk patients down during mental health crises and link them to urgent care services
• Set up and monitor preventive measures and controls that promote safety
• Work with Human Resources, Risk and Compliance and Leadership on incident reports
• Help patients reach services inside and outside Heritage Health, such as 988, Crisis Center and Mobile Crisis
• Serve as a clinical resource and train and coach staff
• Work with Human Resources on hiring, staff development, discipline and terminations
• Keep relationships with local emergency agencies and know when to bring them in
• Make recommendations to the Patient Dismissal Council or Executive Leadership Team when needed

What you need

• Certification as an LCSW, LCPC or LMFT, and eligibility for Idaho licensure
• At least three (3) years of experience in a behavioral health setting
• Strong leadership, communication and conflict management skills
• Skill with computer software, including MS Office
• Able to handle confidential information responsibly
• Able to sit or stand and walk for long periods, indoors and outdoors, and lift up to 15 pounds at times
• Able to work in noisy or stressful settings

Preferred

• Experience teaching staff de-escalation and non-violent intervention, especially in trauma-informed programs
• Experience in crisis management or prevention, or a related field
• Experience with vulnerable populations

Schedule

• 1.0 FTE
• No weekends or holidays

Benefits

• Employer-paid medical, dental and vision coverage for full-time employees
• Employer-paid life insurance at 1x annual salary, with optional extra coverage
• Short-term disability insurance and employer-paid long-term disability insurance
• A 403 (b) plan with a match of up to 4%
• 120 hours of PTO and 56 hours of Extended Illness Bank (EIB) in your first year, plus 8 paid holidays
• An Employee Assistance Program (EAP) with free telehealth, counseling and wellness coaching for you and your household