Call Center Patient Representative

About the job

Spokane Urology is hiring a full-time call center patient representative at its Mission Ave office in Spokane Valley. The representative handles patient phone calls, books appointments and keeps patient demographic and insurance information accurate.

What you'll do

• Answer phones promptly and professionally and return calls as needed
• Schedule patient appointments and register new patients
• Collect demographic, financial, medical and insurance details from patients with courtesy and care
• Verify and update demographic, registration and insurance information for current patients
• Take messages for patients in the electronic medical record
• Respond to patient requests and questions and resolve concerns
• Protect patient privacy under HIPAA and complete the annual compliance training

What you need

• High school diploma or equivalent
• Strong multitasking and attention to detail
• Calm, customer-focused manner in difficult situations
• Excellent spoken and written communication
• Knowledge of health care systems such as an EMR and skill with computer programs including Microsoft Office
• Frequently carry 1 to 25 pounds and occasionally 26 to 50 pounds

Preferred

• Previous experience in a busy medical office

Schedule

• Full-time