Call Center Patient Representative

About the job

Spokane Urology is hiring a full-time call center patient representative in Spokane Valley. The representative handles incoming patient calls, books appointments and keeps patient registration, demographic and insurance details current.

What you'll do

• Answer phones promptly and courteously
• Schedule patient appointments and register new patients
• Collect demographic, financial, medical and insurance details from patients
• Verify and update registration and insurance information for existing patients
• Take messages for patients in the electronic medical record and return calls as needed
• Respond to patient questions and requests and resolve their concerns
• Protect patient privacy under HIPAA and complete the yearly compliance training

What you need

• High school diploma or equivalent
• Good spoken and written communication, attention to detail and the ability to multitask
• Able to stay calm in difficult conversations
• Familiarity with EMR systems and Microsoft Office
• Able to carry up to 25 pounds frequently and up to 50 pounds occasionally

Preferred

• Experience in a busy medical office

Schedule

• Full-time