Front Desk Associate (Temporary)

About the job

Excelsior Wellness is hiring a temporary front desk associate for its Family Medicine clinic in Spokane, WA, for 4 to 6 months. The front desk associate keeps daily clinic operations running smoothly by handling patient interactions and helping make the clinic a welcoming, safe and efficient place to get care. The position has no benefits beyond those required by law.

What you'll do

• Answer incoming calls and help patients promptly
• Schedule appointments, coordinate follow-up care and check patients in and out
• Register patients in the electronic health record (EHR), verify their insurance eligibility and update their records
• Review provider schedules for accuracy and manage work queues, routing each item to the right place
• Collect co-payments and keep the cash drawer accurate
• Process and manage internal referrals
• Support providers with follow-up calls, letters and documentation
• Scan and index documents into the EHR
• Watch for emergency room notifications and make sure the right staff are alerted
• Open, sort and distribute mail

What you need

• A high school diploma or equivalent
• Experience in health care operations, patient scheduling, insurance processes or similar administrative work
• Able to work on your own, multitask and communicate well with a wide variety of people
• Passing a criminal background check
• A valid state driver's license

Preferred

• An associate degree in a health care or business-related field
• Strong customer service expertise, a positive and professional manner and excellent multitasking skills

Schedule

• Temporary, for 4 to 6 months