Clinical Concierge Medical Assistant (MA-C) - Urgent Care

About the job

Indigo Urgent Care, part of MultiCare, is hiring a full-time Clinical Concierge Medical Assistant (MA-C) to float among its Inland Northwest urgent care clinics, based in Spokane. The medical assistant handles clinical tasks and coordinates patient care within the MA-C scope, and supports the clinic with customer service and management help.

Indigo says it has more than 40 urgent care clinics across Washington and Idaho plus virtual care, and its clinics use a team-based model with no patient panels.

What you'll do

• Float among clinics in greater Spokane, Millwood, Liberty Lake, Coeur d'Alene, Hayden and Yakima
• Perform clinical tasks and coordinate patient care within the MA-C scope of practice
• Work closely with physicians, clinical staff, front office staff and clinic managers
• Help with patient customer service and clinic management
• Keep the clinic safe and supportive for patients

What you need

• For Washington: Washington State Medical Assistant-Certified (MA-C); an interim certification is accepted for up to one year from its issue date or until the MA-C is issued
• For Idaho: a current CMA certification from AAMA, NHA or NCCT, plus a Washington MA-C or MA-R license endorsed by Indigo within the first 30 days
• Current BLS certification, or completion of the in-house BLS training depending on the assignment
• Possible exceptions for current externship or residency students who hold, or have pending, an MA-R certification within 7 days of hire, and, in Washington, an MA-C license within 45 days of hire

Preferred

• At least one year of experience in a physician's office or other medical facility

Schedule

• Day shift, 8am to 8pm, three 12-hour shifts a week
• 0.9 FTE (full-time)
• Float position across the Inland Northwest region clinics

Benefits

• A sign-on bonus
• An Indigo premium on top of base pay for all hours worked, and an extra premium for staff who become trained and certified in X-ray
• A weekend differential, extra-shift and float incentives, and a monthly incentive program
• Medical, dental and vision plans with an employer contribution, life insurance and short- and long-term disability
• Several retirement savings plans
• Leadership pathways, mentor and preceptor opportunities and a tuition reimbursement program
• Paid time off (with time off for extended illness) and a wellness program with mental health coaching